SHIPPING & RETURNS
Shipping Policy
1. Shipping Methods: SHOWCASIES offers various shipping methods to deliver orders to customers. The available options may include standard shipping, expedited shipping, and international shipping, depending on the destination and shipping carrier.
2. Shipping Costs: The shipping costs are calculated based on factors such as the weight and dimensions of the package, the shipping method selected, and the destination. The applicable shipping charges will be displayed during the checkout process.
3. Shipping Time: SHOWCASIES strives to process and ship orders promptly. The estimated shipping timeframes may vary depending on the destination and the selected shipping method. Customers can usually expect to receive their orders within a specified time frame, which can be provided during the checkout process or through communication from customer care.
4. Order Processing: Once an order is placed, SHOWCASIES processes it within a specific timeframe. This includes order verification, product preparation, and packaging. The processing time may vary depending on factors such as order volume and product availability.
5. Tracking and Notifications: SHOWCASIES provides tracking information for orders once they have been shipped. Customers can track their packages using the provided tracking number through the designated shipping carrier's website. Additionally, SHOWCASIES may send email notifications regarding the order status and tracking information.
6. International Shipping: SHOWCASIES may offer international shipping to select destinations. Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. It is the customer's responsibility to be aware of and comply with any applicable customs regulations and to cover any associated fees.
7. Shipping Restrictions: Certain products or ingredients may be subject to shipping restrictions or regulations imposed by local or international authorities. SHOWCASIES complies with these regulations and may not be able to ship certain products to specific locations. Customers are advised to review any applicable restrictions or contact customer care for further information.
It is important to refer to SHOWCASIES' official website or contact their customer care team for the most accurate and up-to-date information regarding their shipping policy, including any specific terms, restrictions, or exceptions that may apply.
Return & Exchange Policy
1. Eligibility: To be eligible for a return or exchange, you must contact SHOWCASIES' customer care team within the specified time frame, typically within 7 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact customer care immediately. SHOWCASIES will arrange for a return or exchange, covering any shipping costs associated with the error.
3. Return Process: To initiate a return or exchange, reach out to customer care with your order details and reason for the return. They will guide you through the process, providing instructions on how to return the item.
4. Refunds: Upon receiving and inspecting the returned item, SHOWCASIES will process the refund or exchange. Refunds are typically issued to the original payment method used during the purchase. The timing of the refund may vary depending on your payment provider.
5. Exclusions: Certain products may be non-returnable or non-refundable due to hygiene reasons or specific regulations. These include opened or used skincare products, products with broken seals, and personalized or customized items.
6. Shipping Costs: In general, customers are responsible for covering the shipping costs associated with returns or exchanges, unless the item received was damaged or incorrect. It is recommended to use a trackable shipping method to ensure the safe return of the item.
7. Store Credit: In some cases, SHOWCASIES may offer store credit instead of a refund. Store credit can be used towards future purchases on their website.
It's important to note that the specifics of SHOWCASIES' return and exchange policy may vary, and it's advisable to refer to their official website or contact their customer care team for the most accurate and up-to-date information regarding returns and exchanges.